Help
Reach a person on the Nurvia team, check service status, or ask about your data, security or legal terms.
WebiPhone
A person on the Nurvia team replies to your message by email. Write from inside Nurvia when you can — it's quickest, and it tells us which account you mean.
Where to find it
| Platform | Path |
|---|---|
| Web | SettingsHelp and supportWrite to the Nurvia team, or search Contact support with ⌘ K. |
| iPhone | SettingsContact support, or Help & FAQ for published guides. |
Email ushelp@nurvia.app — a person on the Nurvia team replies by email.
Service statusSee whether something's down right now.
TroubleshootingFixes for the most common problems.
Privacy requestsSee, correct, move or delete your data.Who to email
| For | |
|---|---|
| Help using Nurvia | help@nurvia.app |
| Account and billing | support@nurvia.app |
| Security reports | support@nurvia.app, subject Security report — see Security |
| Privacy requests and appeals | privacy@nurvia.app |
| Security reviews and legal | legal@nurvia.app |
| Forwarding bookings in | import@nurvia.cc — see Forwarding |
What to include
- What you were trying to do, and what happened instead.
- Web or iPhone — and on iPhone, the version line at the bottom of Settings.
- The plan or booking it's about, and roughly when it happened.
Never send passwords or card details
Don't put passwords, sign-in codes, card numbers or security codes in a message or email.
