Trust & billing
How long Nurvia keeps each kind of data, and exactly what happens when you delete something or disconnect an account.
Saved information stays while you need it. Temporary context clears after the task, and deletion follows a defined schedule. This summarises the Data Retention and Deletion Policy.
How long things are kept
| Information | Kept for |
|---|---|
| Saved plans, conversations, files and preferences | Until you delete them, or the workspace's schedule ends |
| Temporary task context | Only while the task needs it |
| Temporary source excerpts and retry payloads | No more than 24 hours after collection |
| Action and approval records | Ordinarily up to 90 days, in a limited form |
| Operational and security logs | Ordinarily up to 90 days |
| Optional event-level analytics | Up to 90 days |
| Support records | Reviewed for deletion or anonymisation within 90 days of resolution |
| Billing, tax and transaction records | For the applicable accounting, tax or legal period |
In the app
| What | How long |
|---|---|
| Plans in Trash | 30 days, so you can bring them back — then gone for good |
| A Download your data file | 7 days |
| Import jobs from files | 7 days |
| Documents and forms Nuri made for you | A few days, kept privately |
When you delete something
Removed from active systems within 30 days
Covered content is deleted from active systems within 30 days of a verified deletion instruction — with its summaries, search indexes, embeddings and other linked records.
Backups expire within 90 days
Restricted backup copies expire within 90 days of the same instruction. Both periods start together; they don't run one after the other. If a backup is ever restored, your deletion is applied again first.
Airlines, hotels and other recipients may keep what they lawfully received under their own rules — deleting Nurvia's copy doesn't delete theirs.
Disconnecting an account
Disconnecting Gmail, Outlook or a calendar stops new tasks through it straight away. Nurvia revokes its access and deletes the stored credentials; if revoking fails, it retries for no more than 24 hours.
Disconnecting isn't deleting
Disconnecting doesn't delete what was already imported, cancel a confirmed reservation or recall a sent message. Delete imported plans separately, or ask privacy@nurvia.app.
Delete your account
SettingsPrivacy and dataDelete your account. Your profile, Personal workspace and what Nurvia imported for you are deleted; teams you own pass to their longest-standing member. See Privacy and data.
