Trust & billing
What Nurvia collects and why, what it never does with it, your rights, and how to make a request.
A plain-language summary of how Nurvia handles personal information. The Privacy Policy is the full version and wins if anything here differs.
What Nurvia collects
What Nurvia processes depends on the features you use and the permissions you give.
| Kind | Examples | Why |
|---|---|---|
| Account | Name, email, phone, profile image, settings | To create and run your account and sign you in. |
| Plans and logistics | Dates, places, flights, stays, transport, events | To organise plans, coordinate tasks and send updates. |
| Messages and documents | Nuri conversations, notes, selected emails, attachments, uploads | To answer requests, organise information and support collaboration. |
| Preferences | Timing, language, seating, dietary and accessibility preferences you choose to add | To personalise what you ask for. |
| Identity information | Passport, visa or permit details, for features that need them | To complete a task that depends on them. |
| Billing and transactions | Billing contact, invoice, payment reference, approved amount, status | To process subscriptions and the purchases you authorize. |
| Calls | Audio you submit, transcripts, call instructions, recordings when enabled | To provide voice and calling features. |
| Device and usage | Device details, time zone, sign-in events, crash reports, limited logs | To run Nurvia, investigate issues and protect accounts. Private messages, full documents and detailed itineraries are left out of routine analytics. |
What Nurvia never does
- Never sells personal information or shares it for cross-context behavioural advertising.
- Never trains AI models on your content — conversations, connected-account content, documents, prompts or outputs. Providers are held to the same rule.
- Never treats reading as permission to send. Reading a mailbox to find confirmations is separate from sending email or paying.
Inside a team
For personal accounts, Nurvia is the controller. When Nurvia processes an organization's workspace content on its instructions, the organization is the controller and Nurvia acts as processor under a data processing agreement.
Organization admins manage records inside their workspace. They don't automatically get access to your separate Personal workspace or anything you haven't shared.
Email and calendar
Nurvia reads the accounts you connect to find bookings and plan details. It sends email, changes calendar events or edits documents only when you ask, approve, or it falls within an Autoflow rule you turned on. Disconnecting stops future access; what was already imported is deleted separately. See How email import works.
Your rights
Depending on where you live, you can ask to access, correct, delete, move (a portable copy), restrict or object to processing of your data, withdraw consent, and appeal a refused request. Nurvia responds within the applicable legal period, doesn't require an account to make a request, and honours Global Privacy Control where required. You can also complain to your local data protection authority.
Go to SettingsPrivacy and data to download your data, make a privacy request, or delete your account. On iPhone: SettingsPrivacy & visibility, or SettingsDownload your data.
To appeal a decision, reply to it or email privacy@nurvia.app with the subject Privacy appeal.
Age
Independent Nurvia accounts are for people 18 and older.
Cookies
Nurvia uses necessary, preference and analytics technologies. Where consent is required, optional analytics stay off until you turn them on — continuing to browse doesn't count as consent. You can change your choices any time in Privacy and data.
