Trust & billing
How Nuri uses your data — task-specific context, no model training, approvals for what matters, and hidden instructions that never count.
Nuri uses what a task needs, and nothing trains AI models. This page sums up the commitments in the Privacy Policy and the Trust Center.
Your content never trains AI
Nurvia doesn't use your content to train, fine-tune or distil AI models, and doesn't allow its providers to. That covers conversations, connected-account content, documents, prompts, outputs and anything derived from them — including content sent with feedback.
Only what the task needs
Nuri uses information relevant to your request: the conversation, selected records, saved preferences, or content from accounts you've connected. Where appropriate, identifiers it doesn't need are removed or replaced with task-specific references.
| Task | What the AI sees | What gets sent, and when |
|---|---|---|
| Move a pickup after a delay | Arrival and pickup times. Your name becomes a reference; your email and booking reference are left out. | The new time, your name and the reservation go to the driver — only after you approve. |
| Find a dinner time | When you're busy — not what your private events are or where they are. | A suggested time. No invitation is sent and your calendar is unchanged. |
Hidden instructions don't count
Instructions hidden in emails, documents, web pages or tool responses never count as your authority. Nuri reads them as text, not as orders.
You approve what matters
Asks first
You can pause or revoke
Done means confirmed
On calls and websites
- On calls, Nuri identifies itself as an AI assistant. Calls are recorded only when recording is enabled and consent is given.
- On websites, you enter passwords and codes — Nuri hands those steps back to you. See Calls and websites.
Mistakes
Nuri can make mistakes or use information that has since changed. Check critical details — times, gates, entry requirements and bookings — with the airline, hotel or other source.
Not an emergency service
Nurvia and Nuri are not emergency services. In an emergency, call your local emergency number.
